What to put in a holiday rental welcome book
A good welcome book answers questions before guests message you. These are the 12 sections that cover almost everything guests ask.
| Section | What to include |
|---|---|
| Welcome | A short personal note and how fast you reply to messages |
| At a glance | Wi-Fi name and password, check-in and check-out times, your phone, emergency number 112 |
| Arrival | Exact address with floor and door, key box location and code, parking, directions from the airport and station |
| House rules | Smoking, parties, quiet hours, maximum guests, pets, respecting neighbours |
| Around the home | Heating and air conditioning, hot water, TV and streaming, washing machine, dishwasher, fuse box |
| Kitchen & recycling | Basics guests can use, which bin is which, collection days |
| Local favourites | Three places to eat, three things to do, the nearest supermarket and pharmacy |
| Getting around | Nearest public transport, taxis and ride apps, bikes, parking rules and low-emission zones |
| Safety | Nearest hospital and pharmacy, first aid kit, fire extinguisher, gas and water shut-off |
| Check-out | Time and a short list: dishwasher, rubbish, windows, lights, keys |
| Thank you | A friendly note and a gentle request for a review |
| Signs | Separate printed Wi-Fi, house rules and check-out signs where guests need them |
Guests who speak other languages
In Europe many guests read English, but a guide in their own language is a small touch that gets noticed in reviews. Keep the same layout in every language so updating details stays easy.
Print or share a link?
Do both. Leave a printed copy on the table and send the link a few days before arrival, so guests already know the key box code and parking before they arrive.
Skip the blank page
The EU Host Starter Kit has all 12 sections ready to edit in English, Spanish, French and German, plus printable signs and a cleaning checklist.
Get the Starter Kit, €19.90Free: printable Wi-Fi, house-rules and check-out signs in 4 languages. Download them here.